1. Introduction
GCNut ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gift card exchange services at gcnut.com. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, WhatsApp number, and email address provided during trade
- Bank Account Details: Nigerian bank account information for payment transfer only
- Transaction Data: Gift card type, value, currency, and trade records
- Chat History: Messages exchanged in our live chat system
- Technical Data: IP address, browser type, device information, and usage analytics
3. How We Use Your Information
We use your information to:
- Process gift card exchange transactions
- Transfer payment to your bank account
- Provide 24/7 customer support
- Detect and prevent fraud
- Improve our platform and user experience
- Send transaction confirmations and support updates
4. Information Sharing
We do NOT sell, trade, or rent your personal information to third parties. We may only share information with:
- Nigerian banks for payment processing
- Law enforcement when legally required
- Service providers who assist in our operations
5. Data Security
We implement industry-standard security measures including SSL/TLS encryption, secure data storage, access controls, and regular security audits. However, no internet transmission is 100% secure. We encourage you to use secure networks when conducting transactions.
6. Data Retention
We retain your transaction records for 7 years as required by Nigerian financial regulations. Chat histories are stored for 1 year. You may request deletion of non-essential personal data at any time by contacting our support team.
11. Contact Us
For privacy-related inquiries, contact us at:
📧 services@gcnut.com
💬 WhatsApp: +852 52016663
🌐 Live chat at gcnut.com